OTS provides a variety of technology services to support TPAs with daily management and administrative tasks. For our
product development clients, we develop best-in-class, rigorously QA-tested software; analyze data to identify for improved
functionality in future software releases; and provide accurate and timely end-user documentation.
Comprehensive TPA Support
From automating processes to data migration, custom reporting to data analytics, OTS helps benefits TPAs achieve more, reduce costs, and provide better service.
Development
OTS provides clients with the advantages of a 24-hour product development cycle, reducing development time-to-market for new products and prototypes. We ensure continuous, on-time delivery of high-quality product features.
Quality Assurance
Our QA team ensures that we release only the highest quality products. Prior to release, OTS uses in-house automated testing tools to confirm that the products function properly, offer a user-friendly interface, and maintain the desired workflow.
Data Analysis
All reported product bugs or defects are extensively analyzed to improve and maintain product quality and estimate future development needs.
Documentation
OTS creates end-user documentation for new software and updates existing documents as needed. Our process flow results in accurate documents for each feature release and enhancement.
Technical Support
We provide technical support to address product questions and issues raised by clients. Our team focuses on reducing the turnaround time for support tickets, and providing timely feedback to the product team for improving product quality.
System Administration
OTS provides numerous IT services to clients, including managing physical, virtual, private and public cloud infrastructure. Our team can also help with monitoring and managing servers, network optimization, load balancing, asset lifecycle management, and more.