BPO Services

OTS provides TPAs throughout the U.S. with secure, affordable BPO solutions and back-office support services for tax-advantaged,
post-tax and compliance employee benefit accounts. Common plan types we service include:

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Health Savings
Accounts
(HSA)

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Health Care Flexible
Spending Accounts
(HCFSA, LPFSA)

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Dependent Care Flexible
Spending Accounts
(DCAP, DCFSA)

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Premium Only
Plans
(Section 125 Cafeteria Plan or POP)

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Health Reimbursement Arrangements
(HRA, ICHRA, EBHRA, QSEHRA)

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Commuter/Transit Accounts
(Section 132)

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COBRA and
State Continuation
(Mini-COBRA)

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Retiree and
Direct Billing

Available Services

OTS offers an extensive menu of services to users of any administrative platform, including:

  • CDH & COBRA employer plan setup and renewal
  • CDH & COBRA file management
  • COBRA qualifying event processing
  • COBRA election processing
  • COBRA receipt processing
  • Contribution reconciliation
  • Claims entry & adjudication
  • Debit card substantiation processing
  • Generating employer invoices
  • Carrier feed/card transaction matching

All Administrative Systems

OTS has the technology needed to work with essentially any administrative platform currently
on the market. For cloud-based systems, secure web logins are usually all that is required. For
premises-installed systems, we will establish a secure VPN connection.

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