OTS provides white-labeled voice and email contact center services to TPAs specializing in employee benefit accounts.
Full-Service Contact Center
Use our technology to answer and respond to your participant calls and emails.
Backlog Email Support
Need help getting through an email backlog? We can help respond to participant emails in your environment.
Overflow Call Support
Unpredictable call patterns complicating the staffing of your in-house call center? Let us serve as a back-up to your team.
Seasonal Call Center
It doesn't make sense to hire personnel for short-term call surges. We can quickly ramp up to help you through busy seasons.