OTS provides white-labeled voice and email contact center services to TPAs specializing in employee benefit accounts.
Use our technology to answer and respond to your participant calls and emails.
Need help getting through an email backlog? We can help respond to participant emails in your environment.
Unpredictable call patterns complicating the staffing of your in-house call center? Let us serve as a back-up to your team.
It doesn't make sense to hire personnel for short-term call surges. We can quickly ramp up to help you through busy seasons.