Overbrook Technology Services (OTS) provides secure, affordable BPO solutions and back-office support services
exclusively for Third-Party Administrators (TPAs) of tax-advantaged employee benefit accounts throughout the U.S.


We have a broad range of experience working with a variety of CDH and Premium Billing plans, including complex
and tiered benefits. We also offer extensive account, claims, and payment processing services for CDH and COBRA
plans with affordable pricing models.

Regardless of the administrative platform or system used, OTS can help TPAs:
reduce-costs

Reduce operational costs

efficiency

Increase efficiency

growth

Prepare for growth on any scale

Plan Types

OTS works with nearly all plan types administered by employee benefits TPAs.
Common plan types include:

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Health Savings
Accounts
(HSA)

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Health Care Flexible
Spending Accounts
(HCFSA, LPFSA)

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Dependent Care Flexible
Spending Accounts
(DCAP, DCFSA)

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Premium Only
Plans
(Section 125 Cafeteria Plan or POP)

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Health Reimbursement Arrangements
(HRA, ICHRA, EBHRA, QSEHRA)

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Commuter/Transit Accounts
(Section 132)

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COBRA and
State Continuation
(Mini-COBRA)

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Retiree and
Direct Billing

Available BPO Services

OTS offers an extensive menu of services to TPA users of any administrative platform, including:

  • CDH & COBRA employer plan setup and renewal
  • CDH & COBRA file management
  • COBRA qualifying event processing
  • COBRA election processing
  • COBRA receipt processing
  • Contribution reconciliation
  • Claims entry & adjudication
  • Debit card substantiation processing
  • Generating employer invoices
  • Carrier feed/card transaction matching

Quality and Expertise

Founded in 2007, OTS has the technology, quality, and expertise needed to work with essentially any administrative
platform currently on the market. We help TPAs save time, conserve resources, and focus on core competencies
that create more value for their companies, clients, and participants.

For cloud-based systems, secure web logins are usually all that is required. For premises-installed
systems, we will establish a secure VPN connection.

Achievements

Overbrook Technology Services has been awarded the CM's Certificate of Excellence and Vajra (Diamond) Award for IT
establishments by the Department of Labour and Skills, Government of Kerala, India. These awards are in
recognition of OTS’s exemplary performance in compliance with the Labour Laws and overall
performance in Labour Welfare.

CM Excellence Award 2023
Vajra Award 2022 Vajra Award 2018 Vajra Award 2017

Looking for an experienced partner?

You came to the right place!

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