Overbrook Technology Services (OTS) provides secure, affordable BPO solutions and back-office support services
exclusively for Third-Party Administrators (TPAs) of tax-advantaged employee benefit accounts throughout the U.S.


We have a broad range of experience working with a variety of CDH and COBRA plans, including complex and tiered
benefits. We also offer extensive account, claims and payment processing services for CDH and COBRA plans with
affordable pricing models, including PEPM and FTE options.

Regardless of the administrative platform or system used, OTS can help TPAs:
reduce-costs

Reduce operational costs

efficiency

Increase efficiency

growth

Prepare for growth on any scale

Plan Types

OTS works with nearly all plan types administered by employee benefits TPAs.
Common plan types include:

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Premium Only
Plans

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Health Care Flexible
Spending Accounts

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Dependent Care Flexible
Spending Accounts

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Health Reimbursement Arrangements (HRA,
ICHRA, EBHRA, QSEHRA)

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Health Savings
Accounts

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COBRA and
State Continuation
(Mini-COBRA)

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Commuter/Transit Accounts

Available BPO Services

OTS offers an extensive menu of services to TPA users of any administrative platform, including:

  • Employer plan setup and renewal
  • Participant enrollment and re-enrollment
  • Participant demographics and status changes
  • Contribution reconciliation
  • Online/mobile claims adjudication
  • Debit card claims adjudication
  • Claims entry for faxed and emailed claims
  • Preparing raw data files for import processing
  • Importing and processing carrier claims
  • Generating employer invoices
  • Developing custom data and report extracts
  • Supplemental customer service (may require a
    ticketing system)

Quality and Expertise

Founded in 2007, OTS has the technology, quality, and expertise needed to work with essentially any
administrative platform currently on the market. We helps TPAs save time, conserve resources, and
focus on core competencies that create more value for their companies, clients, and participants.

For cloud-based systems, secure web logins are usually all that is required. For
premises-installed systems, we will establish a secure VPN connection.

Achievements

OTS has been awarded a Diamond Level (Vajra) Certificate of Excellence by the Department of Labour and Skills,
from the Government of Kerala, India.

Vajra-Award

Looking for an experienced partner?

You came to the right place!

Let's Talk